Why isn’t the sensor data synced to the platform?
Tim
Last Update vor 3 Monaten
If you've connected an external sensor but notice no indication of it or its data isn't updating—even though the sensor appears in the display—please follow these adjustments:
1: Activate the Sensor's Data Collection Function: This setting allows the sensor to collect data at the intervals you specify.
In-App: Instructions for enabling this feature within the app interface.
In Console: Guide to activating this function through the web console.
2: Enable the Sensor Icon Display: This allows you to view the data from the corresponding sensor both in the app and on the console.
In App: Steps to show the sensor icon in the app, enhancing data visibility.
PS:
Android system: Long press the device name to display the small 'Settings' icon.
iOS system: Swipe left on the device name to display the small 'Settings' icon.
PS:
- Green: The icon is visible regardless of whether data is uploaded from this sensor.
- Blue: The icon is visible only when there is data uploaded from this sensor.
- Red: The icon for this sensor is never displayed.
In Console: Instructions for showing the sensor icon on the web console, facilitating data monitoring.
