Data Synchronizing Failed

I have set up my device, but I don’t see any data on the App or IoT Platform. Why?

After the device first connects to the IoT Platform, it may not have any data to synchronize. Please check again after 30 minutes. Alternatively, you can trigger a manual data sync by pressing the power button once. The device will beep and flash green for a few seconds. However, remember that the device only records sensor data periodically (by default, every 10 minutes), so you need to wait at least this long.

If the data sync still doesn’t work, reset the device and set up the WiFi connection again.

My device isn’t synchronizing with the IoT platform. Why?

A variety of reasons can cause a device disconnection. Here is a list of possible causes for your reference:

1:Low Voltage: If you are using battery power and the battery goes low, the voltage will also drop, causing the device to disconnect intermittently or completely. It is recommended to replace the battery or fully charge the device if it has a lithium battery.

2: Cloud Storage Space is Full: When the device's cloud storage is full, it cannot record new data, which may result in dropped connections. The previous data should be saved and then cleared as shown below. 

For mobile apps, operate as follows:

Important: This action will delete all data. Please DOWNLOAD the previous data and SAVE it!

3: Operating Environment: Our devices are designed to work within a temperature range of -20 to 60 degrees Celsius and a humidity range of 10-90%. Operating the device outside these ranges can damage its components, including causing network disconnections. It's also not recommended to use the device in a freezer, as condensation can occur when the device reaches room temperature, potentially damaging the device and causing disconnections. If you must use the device in a freezer, turn it off and remove the battery when bringing it back to room temperature, and allow it to dry before using it again.

4: WIFI Signal Strength: Based on our experience, if the device's signal consistently falls below -70dBm, it may disconnect from the network. In such cases, we recommend improving the WiFi signal reception, such as moving the device closer to the router or using a signal amplifier.

5: Setting a Static IP: Configuring a static IP stabilizes the device's IP address, ensuring it is not taken by other networked devices. In the router, assign a static IP using the device's MAC address. The MAC can be found here.

In the PC tool, also assign a static IP, ensuring all information matches that in the router.

Here is the link to the download page: https://www.ubibot.com/manuals/2001/pc-tools/

6: Factory Reset: If none of the above solutions restore the device's connectivity, try resetting the device to its factory settings and then resetting the WiFi. Please refer to the following instructions.