Archiving and accessing cold data in UbiBot® Cloud
Tim
Last Update 9 months ago
To ensure the security of users' cold data and the optimal speed for writing and reading regular data in the UbiBot® Cloud, we regularly archive and delete cold data. Please be assured that this operation will only occur for devices that have been active for more than two years and have been offline for over 180 days.
The process is outlined as follows:
Phase 1:
The device has been active for over two years.
The device has been offline for more than 180 days.
If the above conditions are met, the data from the target device will be considered cold data.
Phase 2:
You will receive multiple reminder emails and app alerts from the platform over the next 60 days.
If the device comes back online within this period, the offline time will be recalculated.
Phase 3:
If the device has been offline for 240 days, its historical data will be archived and stored for an additional 120 days. The device's used cloud storage space will be reset to zero.
During this 120-day period, the archived data can be restored, but applicable fees will apply.
Phase 4:
If the archived data is not restored within the 120-day period, it will be permanently deleted.
If you have any questions, please feel free to contact us at [email protected].
